Privacy policy

Privacy Policy

Last updated:  May 14, 2026

At Helencurtain, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Order details

Payment Information

Payments are securely processed through trusted third-party payment providers such as Shopify Payments, PayPal, and Stripe.

Helencurtain does not store or have direct access to your complete credit card or payment information.

Device & Browsing Information

We may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Website activity

  • Referral source

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Improve our website and customer experience

  • Prevent fraudulent transactions and unauthorized activity

  • Analyze website traffic and performance

  • Send promotional emails if you choose to subscribe

We only collect information necessary to operate our business and serve our customers effectively.

3. Cookies & Tracking Technologies

Helencurtain uses cookies and similar technologies to improve your browsing experience and optimize our services.

We may use:

  • Shopify analytics

  • Google Analytics

  • Meta Pixel (Facebook Pixel)

  • Pinterest tracking tools

These tools help us understand customer behavior, improve advertising performance, and provide a better shopping experience.

You may disable cookies through your browser settings at any time.

4. Sharing Your Information

We may share limited information with trusted third-party service providers strictly for business operations, including:

  • Payment processing

  • Shipping and logistics

  • Website analytics

  • Email communication services

  • Advertising platforms

We do not sell, rent, or trade your personal information to third parties.

Your information is shared only when necessary to provide our services or comply with legal obligations.

5. Order Security & Fraud Prevention

To protect both our customers and our business, Helencurtain reserves the right to:

  • Review suspicious transactions

  • Request additional verification for high-risk orders

  • Cancel fraudulent or unauthorized orders

We may use third-party fraud detection systems to protect payment security and prevent abuse.

6. Email Marketing

If you subscribe to our newsletter, we may occasionally send:

  • New product updates

  • Home décor inspiration

  • Promotions and discounts

  • Company announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

7. Data Retention

We retain customer information only as long as necessary for:

  • Order fulfillment

  • Customer service

  • Legal compliance

  • Tax and accounting purposes

  • Fraud prevention

You may request deletion of your personal information by contacting us, subject to applicable legal requirements.

8. International Customers

By using our website, you understand that your information may be processed and stored outside your country of residence.

We take commercially reasonable steps to ensure your information remains protected.

9. Third-Party Links

Our website may contain links to third-party websites or services.

Helencurtain is not responsible for the privacy practices, content, or security of external websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

10. Children's Privacy

Helencurtain does not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will take reasonable steps to remove it promptly.

11. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time without prior notice.

Changes will become effective immediately upon posting on this page.

We encourage customers to review this page periodically.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Helencurtain

Email:
support@helencurtain.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)