Refund policy
# Return & Refund Policy
At [Helen curtain ], we want you to love your curtains. If you are not completely satisfied with your purchase, we are here to help.
## 1. Order Cancellation
Orders can be canceled within 24 hours after purchase for a full refund.
After 24 hours, production may have already started for custom-made items. In such cases, a cancellation fee may apply.
Once the order has been shipped, it cannot be canceled.
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# 2. Custom-Made Products
Because all custom curtains and drapes are made to order according to your selected size, fabric, header style, and lining options, custom products are generally non-returnable and non-refundable unless there is a quality issue or manufacturing defect.
We strongly recommend ordering fabric samples before placing a large order.
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# 3. Eligible Returns
We accept returns for the following reasons:
* Wrong item received
* Incorrect size caused by our production error
* Defective or damaged products
* Significant color difference caused by manufacturing issues
To request a return, please contact us within 7 days after delivery.
Returned items must:
* Be unused
* Be in original condition
* Include original packaging
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# 4. Non-Returnable Items
The following items cannot be returned:
* Custom-sized curtains
* Made-to-order products
* Clearance or final sale items
* Fabric samples
* Products damaged by improper installation or washing
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# 5. Return Process
To start a return request, please email us at:
support@helencurtain.com
Please include:
* Your order number
* Photos of the product
* Description of the issue
Our customer service team will review your request within 1–3 business days.
Returns sent without approval may not be accepted.
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# 6. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
* Refunds will be issued to the original payment method
* Processing time is usually 5–10 business days
Shipping fees are non-refundable unless the issue was caused by our error.
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# 7. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours after delivery.
We may offer:
* Replacement
* Partial refund
* Full refund
depending on the situation.
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# 8. Color Variations
Please note that slight color differences may occur due to:
* Different monitor settings
* Lighting conditions
* Fabric dye lots
These are considered normal and are not treated as quality issues.
We highly recommend ordering fabric swatches before purchasing.
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# 9. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is caused by our mistake or a defective product.
We recommend using a trackable shipping service.
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# 10. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@helencurtain.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)