Return & Refund Policy

At Helen Curtain, every custom curtain is made specifically for your space. We carefully prepare each order based on the fabric, color, size, header style, and customization options you select.

Because our curtains are made to order, our return policy is different from that of standard ready-made products. We encourage you to review your measurements and selections carefully before ordering — and if something goes wrong, please reach out. We’re here to help find the most practical solution.

Custom-Made Products

Because each curtain is made specifically to your order, custom curtains are not eligible for standard returns or exchanges if they were made correctly according to the measurements and options you selected.

This includes returns due to:

• A change of mind
• Personal color or fabric preference
• Incorrect measurements provided when ordering
• An incorrect size, color, header style, or other option selected at checkout

Before placing a custom order, we recommend reviewing your measurements and customization selections carefully.

If you’re unsure about your measurements or options, please contact us before ordering. We’re happy to help.

Free Fabric Swatches

Colors and textures can look different depending on your screen, lighting, and surroundings.

To help you choose with confidence, we offer up to 5 free fabric swatches with free U.S. shipping. We strongly recommend ordering swatches before placing your custom curtain order so you can see the true color, feel the texture, and view the fabric in your own space.

Please note that slight color variations may occur between different fabric dye lots.

Damaged, Defective, or Incorrect Items

Please inspect your curtains after delivery.

If your order arrives damaged, defective, incorrectly made, or different from what you ordered, please contact us within 14 days of delivery at support@helencurtain.com.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the affected item
• Photos of the packaging, if the damage may have occurred during shipping

Once we confirm that the issue was caused by a product defect, production error, shipping damage, or another issue on our side, we’ll make it right at no additional cost to you.

Depending on the situation, the solution may include a repair, remake, replacement, or refund.

If We Made Your Curtains Incorrectly

If the fabric, color, finished size, quantity, header style, or other customization you receive is different from what is shown on your order confirmation, please contact us within 14 days of delivery.

Send us your order number and clear photos of what you received.

Once the issue is confirmed, we’ll arrange an appropriate repair, remake, replacement, refund, or other solution at no additional cost to you.

Measurement & Ordering Errors

We understand that measuring for custom curtains can sometimes be tricky.

Because your curtains are made according to the measurements and options you provide, we’re unable to accept standard returns or exchanges for customer measurement or ordering errors.

But please contact us before giving up on your curtains. Depending on the sizing difference, there may be a practical way to adjust them.

If your curtains are too long or too wide, we can help you explore trimming or alteration options. Some simple adjustments may be possible at home, while others may be better handled by a local alteration professional.

If your curtains are too short or too narrow, and an alteration is possible, we may be able to provide matching fabric that can be added by a local tailor or alteration service.

Additional fabric and/or shipping fees may apply depending on the amount of fabric required and the circumstances of the order. Matching fabric is subject to availability, and slight color variations may occur between different dye lots.

To help us determine the best solution, please send us your:

• Order number
• Original measurements
• Measurements you intended to order
• Photos of the curtains

We’ll review the situation and help you find the most practical option.

Replacement Support for Sizing Errors

If a customer sizing error cannot reasonably be corrected through alteration, we may offer a 50% discount code toward a replacement order for the affected curtain(s).

The replacement discount:

• Is available once per eligible order
• Applies only to the curtain(s) affected by the sizing error
• Must be used within 30 days of approval
• Cannot be combined with other discounts unless otherwise stated

Please contact us first so we can review the curtains and determine whether an alteration is possible before a replacement discount is issued.

Color & Fabric Variations

We do our best to photograph and represent our fabrics as accurately as possible. However, colors may appear slightly different depending on your screen settings, lighting, and surroundings.

Textured and natural-inspired fabrics may also have subtle variations in weave, texture, or appearance. These small variations are part of the character of the fabric and are not considered defects.

Different production or dye lots may also have slight color variations.

For this reason, we strongly recommend ordering our free fabric swatches and viewing them in both natural and indoor light before placing a custom order.

Change of Mind

Because our curtains are made specifically for your order, we’re unable to accept returns or exchanges simply because you change your mind after production has begun or after your curtains have been delivered.

If you’re unsure about a fabric, color, size, header style, or customization option, please contact us before ordering. We’re happy to help you review your choices.

Returning an Item

Please contact us before returning any item.

Because our curtains are custom made, any return must first be reviewed and authorized by our customer care team.

Depending on the issue, we may ask for photos, measurements, your order number, or other information so we can understand what happened and determine the best solution.

In some cases, you may not need to return the affected curtain.

If the issue is confirmed to be our responsibility and we require the item to be returned, Helen Curtain will cover the return shipping cost and provide return instructions.

Please do not send any items back before contacting us, as unauthorized returns may not be accepted.

Refunds

If a refund is approved, it will be issued to your original payment method.

Once your refund has been processed by Helen Curtain, your bank, credit card company, or payment provider may need additional time to post the funds to your account.

You’ll receive a confirmation email once your refund has been issued.

If you haven’t received your refund after receiving our confirmation, please contact your bank or payment provider first. If you still need help, contact us at support@helencurtain.com.

Order Changes & Cancellations

We begin preparing custom orders soon after they are placed so we can get your curtains to you as quickly as possible.

If you need to change or cancel your order, please contact us at support@helencurtain.com as soon as possible.

If your order has not yet entered production, we’ll be happy to help you make changes or cancel it.

Once production has begun, we may no longer be able to change or cancel your order because the fabric may already have been cut or your curtains may already be in production.

If you’re unsure whether your order has entered production, contact us and we’ll check the status for you.

Need Help?

If you have questions about a return, refund, measurement issue, alteration, or your order, please contact us:

Email: support@helencurtain.com

When contacting us about an existing order, please include your order number so we can help you more quickly.

We’re happy to help and will work with you to find the most practical solution whenever possible.