Shipping policy
Shipping Policy
At Helen Curtain, every custom curtain is made to order. We want you to know what to expect from the time you place your order until it arrives at your door.
Order Processing & Production Time
All Helen Curtain curtains are made to order based on the size, fabric, and customization options you select.
Most custom curtain orders are completed within 7 days. Once your order is finished and shipped, you’ll receive a shipping confirmation email with tracking information.
Shipping & Delivery Time
After your order ships, delivery typically takes 7–10 days.
Delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control.
You can follow your shipment using the tracking link in your shipping confirmation email or through our Track Your Order page.
Shipping Rates & Free Shipping
We offer free standard shipping on U.S. orders of $99 or more within the contiguous United States.
For orders under $99, shipping costs will be calculated and displayed at checkout.
Where We Ship
We currently ship throughout the United States.
Our standard shipping rates and free shipping on orders $99+ apply to the contiguous United States.
Orders shipping to Alaska, Hawaii, and U.S. territories may require an additional shipping fee due to higher carrier costs.
If additional shipping charges apply and are not calculated at checkout, we’ll contact you before your order ships.
Free Fabric Swatches
We want you to feel confident about your fabric choice before ordering custom curtains. That’s why we offer up to 5 free fabric swatches with free U.S. shipping.
See the color, feel the texture, and view the fabric in your own space before you decide.
Fabric swatches are shipped separately in small packages and typically arrive within 10–15 business days.
Tracking is available for swatch shipments, and you’ll receive tracking information once your swatches are on the way.
Because swatches are shipped separately from custom curtain orders, their delivery time may be different from our standard curtain shipping time.
Tracking Your Order
Once your order ships, we’ll send you a shipping confirmation email with your tracking information.
You can follow your delivery using the tracking link in the email or check the latest status anytime through our Track Your Order page.
Please allow some time for tracking information to update after your package has shipped.
Shipping Address Changes
Please double-check your shipping address before placing your order.
If you need to update your shipping address, contact us as soon as possible at support@helencurtain.com. We’ll do our best to make the change before your order ships.
Once an order has shipped, we may not be able to change the delivery address. If you notice an address issue after shipment, please contact us and we’ll do our best to help.
Delayed or Lost Packages
If your tracking hasn’t updated for several days or your package appears to be delayed, please contact us at support@helencurtain.com.
We’ll help check the shipment status and work with the carrier to find out what happened.
If your package is confirmed lost in transit, we’ll work with you to make it right.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at support@helencurtain.com.
Please include your order number and photos of the packaging and affected item so we can understand what happened and resolve the issue as quickly as possible.
If the damage occurred during shipping, we’ll work with you to make it right.
Order Changes & Cancellations
Because our curtains are made to order, we begin preparing your order soon after it is placed.
If you need to change or cancel your order, please contact us as soon as possible at support@helencurtain.com.
If your order has not yet entered production, we’ll be happy to help you make changes or cancel it.
Once production has begun, we may no longer be able to make changes or cancel the order.
If you’re unsure whether your order has entered production, just reach out to us and we’ll check the status for you.
Questions About Your Shipment?
If you have any questions about your order, delivery, or tracking, contact us at:
We’re happy to help.