Shipping policy

Shipping policy

1. Order Processing Time


  • For standard and in-stock curtain products: We will process and prepare your order within 3-5 business days (Monday to Friday, excluding weekends and public holidays) after order confirmation and successful payment.
  • For custom-sized, custom-designed, or personalized curtain orders: Due to the specific processes involved in fabric cutting, sewing, and quality inspection, the processing time for these orders is 7-10 business days. Once your custom order is ready for shipping, we will send a confirmation email to notify you.
  • Note: Processing time does not include actual shipping or delivery time.

2. Shipping Destinations


Currently, we offer shipping to the USA, Canada, Australia, and the UK. If your country/region is not listed above, please contact our customer service team to confirm availability before placing an order.

3. Shipping Methods & Delivery Time


We have partnered with reliable international logistics carriers (such as DHL, FedEx, UPS, USPS, and Royal Mail) to ensure the safe and timely delivery of your curtains. Estimated delivery times vary by destination and shipping method, generally ranging from 5 to 15 business days.

Please note that delivery delays may occur due to customs clearance, weather conditions, peak seasons (e.g., holidays), or other factors beyond our control. We will notify you promptly in case of any significant delays.

4. Shipping Costs


Shipping costs are calculated based on your order weight, shipping destination, and selected shipping method. The exact shipping fee will be displayed at the checkout page before you complete your payment.

5. Customs & Import Duties


For international orders, your package may be subject to import duties, customs fees, taxes, or other charges levied by the local government. All such fees are the sole responsibility of the customer (you). We do not prepend these fees and are not liable for any delays or additional costs incurred due to customs clearance procedures. We recommend consulting your local customs office for information on applicable duties and taxes before placing your order.

6. Shipping Address


You are responsible for providing a correct, complete, and valid shipping address. Please double-check all address details (including street number, apartment number, postal code, and contact phone number) before submitting your order.

  • If the package is returned to us due to an incorrect or incomplete address, all related costs will be borne by you.
  • Once an order has been shipped, we are unable to change the shipping address. If you need to modify the address, please contact us immediately after placing the order (and before it enters the processing or shipping stage).

7. Order Tracking


Once your order is shipped, we will send a shipping confirmation email to the provided email address, which includes a tracking number and a tracking link. You can also log in to your Helen Curtains account (if registered) to check your order status.

Tracking information may take 24 to 48 hours to update after shipment. If you are unable to track your package after 48 hours, please contact our customer service department for assistance.

Email: support@helencurtains.com